Tel: 0844 394 8877
Personal Effectiveness > Courses
The Constructive Conversations workshop is about how to talk with someone with the intention to make things ‘better’ in some way, and to do so with calmness, tact and empathy. This is especially important when discussing sensitive topics (or dealing with difficult people). The training will help delegates to ‘connect’ with their counterparts, defuse tension and work towards a win/win outcome.
By attending this highly interactive one-day course you will:
Any employee who wants to have a thorough refresher course on how to communicate effectively when faced with challenging situations. Also, those who have had little formal skills training and who wish to acquire a methodical and professional approach to constructive conversations.
Appreciating how and why conflict occurs and understanding the five most commonly adopted ‘conflict resolution strategies’.
How to stay ‘calm’ and ‘centred’ when faced with a challenging situation or ‘difficult’ person.
How putting yourself in the other person’s shoes and acknowledging their concerns can defuse conflict situations.
Appreciating how to tailor your conversation to account for individual preferences and cultural differences.
Learning specific tools for communicating effectively with people in general, and with difficult people in particular:
Understanding what is going on in a difficult situation and planning the sequence in which the assertive tools should be deployed to manage the ensuing conversation.
Trying out the techniques in a roleplay situation and getting feedback from colleagues.
All our programmes are run on an in-house basis and (where appropriate) we conduct interviews and facilitate focus groups to gather information with which to write bespoke case studies that precisely reflect the culture and work environment of the participants.
Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an outstanding communicator.
There is an option of following the workshop with a three month long Action Learning project to link the lessons from the training back into the workplace. If this option is selected there is a closure workshop at the end of the project phase where delegates present how they have applied the techniques learned on the course into their daily work routines.
Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877