Tel: (UK) 0844 394 8877   (Int) +44 1788 475 877

Boulden Management Consultants

Customer Service

Training in Customer Service

Understanding how to ‘delight’ existing customers

Effective customer engagement is key to client retention and also profitability; so non-sales professionals (e.g. project managers, technical specialists, scientists, account staff etc.) need to connect effectively with customers and clients by delivering outstanding customer service.

This ability to engage with customers in a friendly and productive way is at the heart of our customer satisfaction workshops. These trainings are aimed at ensuring that clients feel that they are being listened to and that their concerns are being addressed.

A one-day workshop for professional people on how to plan and conduct a meeting with a customer

A two-day training course on focusing on win/win customer relations and boosting the likelihood of repeat business

A two-day course on engaging with clients in a b2b environment

A one-day programme to give staff the skills needed to provide high quality customer care


Contact

To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel UK: 0844 394 8877    Tel international: +44 1788 475 877