Tel: 0844 394 8877
Management Skills > Courses
This highly interactive two-day course provides an insight into creative thinking strategies and problem solving tools and techniques. The training provides practical help to enable professional people to grasp the mindset of an expert problem solver. The training is based on applying Neuro Linguistic Programming (NLP) techniques to the problem solving process. During the course, discoveries will be made as to how to consistently get to the heart of an issue and generate high quality solutions to resolve the root cause of a problem. It will also build self-confidence when conducting problem-solving meetings.
All professional people who want to acquire a methodical and professional approach to solving problems, issues and challenges.
The phrase the ‘inner game’ is a term borrowed from sports psychology. It is a reference to the fact that what is going on inside a person’s head (their state of mind) is crucial to good performance. Here we consider the role perception and beliefs of people who are excellent at influencing others.
Looking at the concepts that underpin the problem solving theory.
The Focused problem solving system™ is a logical step-by-step guide to problem solving and decision-making. It asks us to adopt a structured seven-step approach to dealing with a problem. When run in a meeting format there are an additional set of tools and techniques to ensure that ((i) there is active participation from the people present (ii) a high degree of consensus is achieved and (iii) the time is managed well.
In this part of the course we consider the preparatory steps that need to be taken in order to formulate a problem in depth.
How to get the facts as they relate to the problem in question.
Tracking down the root cause means that we use our processed data to work out what has caused the symptoms to occur.
Having identified the likely root cause of the problem the next step is to suspend judgement and list the various possible alternative solutions or methods of solution.
Selecting an option involves us in deciding which of the possible courses of action we have identified should be acted upon. This can be done through the use of a decision matrix.
Risk assessment is about considering the things that could go wrong with a given approach before it is put into action, then taking preventative and protective action.
Once the ‘solution’ to the problem has been agreed upon and the possible risks have been identified the final step is to implement the decision.
Feedback is based upon peer review using Boulden assessment checklists. Completing the assessment checklists is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an effective problem solving approach.
Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877