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Negotiations Skills  >  1-Day Courses

Distance Deal Making

Training course in Distance Deal Makings

Master the art of doing deals on the phone or via email

One-Day Course

Course Brochure Download
Distance Deal Making brochure
  • Understand the ‘golden rules’ of doing remote deals
  • Gain an insight into how to build relationships over the phone
  • Learn to close deals with confidence and conviction


Every year millions of dollars change hands on mergers, acquisitions, joint ventures, This one-day programme aims to provide participants with the skills needed to conduct business via the telephone or email. The focus of the course is on improving interpersonal skills when dealing with people who it is not possible to meet face-to-face. It covers the specific communication tools that are needed in order to build rapport, listen fully and use well-chosen questions so as to understand other people’s viewpoints. By the end of the course participants should be in the position to build good quality relationships and reach win/win agreements more quickly than before.

Learning objectives

By attending this highly interactive one-day course you will:

  • Learn how to use a powerful process for planning a ‘deal making’ call or email
  • Understand when to walk away from a deal
  • Acquire questioning skills to uncover the other parties real needs and requirements
  • Discover how to make proposals and counter proposals in a clear, concise and credible manner
  • Master a four stage method for running the negotiation over the phone

Who should attend?

The workshop will be suitable for any employee who wants to have a thorough refresher course on how to negotiate effectively via the phone or email. It is also suitable for those people who have had little formal skills training and who wish to acquire a methodical and professional approach to communicating persuasively with others when face to face contact is not possible.

Day 1

The inner game of distance deal making

The phrase the ‘inner game’ is a term borrowed from sports psychology. It is a reference to the fact that what is going on inside a person’s head (their state of mind) is crucial to good performance. Here we consider the role perception and beliefs of people who are expert at doing deals via email or on the telephone.

  • Examining your current beliefs
  • Reviewing expert beliefs
  • Making changes that you feel are appropriate for you

Exercise: applying the ‘affirmation technique’

Planning to make a ‘deal making’ call

Ensuring that you have prepared thoroughly before phoning or emailing someone.

  • Position perception (learning how to step into the other person’s shoes)
  • Collecting the evidence (organising the facts before you call)
  • Setting goals and negotiating limits
  • Identifying your ‘walk away’ point

Exercise: role-play on position perception

Creating rapport

Building a sense of trust and partnership with the other party is a key aspect of achieving good quality deals and reaching agreements quickly. Here we look at four methods for creating a psychological ‘connection’ with other people.

  • Matching and leading voice qualities
  • Matching and leading values
  • Matching and leading jargon
  • Matching and leading on sensory based language

Pairs exercise: practising the pacing and leading technique

Understanding people’s needs by using logical levels diagrams

This set of tools is concerned with asking high quality questions that map out precisely the other party’s needs and requirements.

  • The logical levels concept
  • Moving up logical levels
  • Moving down logical levels
  • Softeners

Pairs exercise: conducting logical levels interviews on the phone

asking logical levels questions via emails

Sending positive messages and making proposals

Using assertive tools combined with NLP techniques to put your point of view in a firm, persuasive, courteous manner.

  • Assertive three step technique
  • Summarising
  • Behaviour labelling

The Boulden ‘Deal Making’ Meeting Process™

A four step process where each letter in the key word ‘deal’ represents a stage in negotiating an agreement:

  • Draw the logical levels diagram (using the logical levels system explore the topics for discussion.)
  • Explore possible deals (make proposals and give and receive concessions.)
  • Agree the closing position (agree the formal contract and get the main points of the agreement in writing.)
  • Look at the actual results (monitor how the contract is actually implemented over time.)

Case studies

Participants take part in role-plays in order to practise all tools and techniques covered on the course.

Group Exercise: role plays



Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an outstanding distance deal maker.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.


To talk to us about our range of courses contact
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877