Tel: 0844 394 8877
Trainer Training > Courses
This one-day programme aims to provide managers, team leaders and technical experts with the skills and knowledge needed to be an effective facilitator. The course will enable participants to help their clients to define compelling outcomes for a meeting and then specify a format, agenda or methodology for the session. Once in the meeting the participants will learn how to remain impartial and objective as they help the group move smoothly though each step in the agreed agenda.
By attending this highly interactive one-day course you will:
Managers and technical experts who want a thorough refresher course on how to facilitate an effective meeting. Also those participants who have had little formal skills training and who wish to aquire a methodical and professional approach to facilitating in a professional and persuasive manner.
The phrase the ‘inner game’ is a term borrowed from sports psychology. It is a reference to the fact that what is going on inside a person’s head (their state of mind) is crucial to good performance. Here we consider the role perception and beliefs of expert facilitator.
One of the key aspects to effective facilitation is getting an explicit, written, agreement about who will attend the session, what they will do before, during and after the meeting and when they will do it. Without such a commitment from the key stakeholders the meeting can lack focus and may fail to achieve its objectives. We call this process of planning and gaining commitment ‘contracting.’
When working with a group the facilitator should maintain a calm, confident state of mind and have a sense of physical presence. Here we consider three techniques from the school of psychology known as Neuro Linguistic Programming to help to build this feeling of self-reliance and resourcefulness.
A professional and well-planned start to a session can serve to avoid potential problems while actively creating a pleasant and positive working atmosphere. In this session we consider how to set up meetings and events to ensure maximum effectiveness, while establishing the facilitators’ authority over the proceedings.
As the session unfolds the facilitator is responsible for keeping the meeting on track and ensuring key objectives are met.
As a session unfolds it may be the case that some participants engage in difficult or challenging behaviours. It may also be the case that people simply disagree with one another and so conflict can arise. The experienced facilitator can recognise and understand the different behaviours people demonstrate in meetings and use strategies to handle these positively.
The final stage of the process is to bring the meeting to a satisfactory and conclusive close. This involves developing concrete and credible action plans and putting in place formal review points to monitor progress made over time.
Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an outstanding facilitator.
Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877