Tel: 0844 394 8877
The focus of the course is on improving interpersonal skills when dealing with people on a ‘one-to-one basis’. Participants will learn how to listen fully so as to understand other people’s viewpoints and how to put their own point of view clearly and succinctly.
By attending this highly interactive one-day course you will:
Any employee who wants to have a thorough refresher course on how to communicate effectively. Also those who have had little formal skills training and who wish to acquire a methodical and professional approach to communicating persuasively with others.
What is going on inside a person’s head (their state of mind) is crucial to good performance. Here we consider the mind-set and beliefs of the expert communicator.
In the 1960’s Eric Berne developed a model of personality, which he called Transactional Analysis [TA]. We can use Transactional Analysis to recognise and understand our own thoughts, feelings and emotions and these insights can develop an understanding of how habitual thought patterns affect the way we communicate.
Communication tools for putting your point of view across in a firm, clear and polite manner.
Checking that you have fully understood the other person’s point of view and that they have understood you
Making it easy for the other person to listen to you and accept your point of view.
How to apply the tools of outcome based communication, testing for understanding and gaining acceptance to handing aggressive, challenging and manipulative behaviour
All our programmes are run on an in-house basis and (where appropriate) we conduct interviews and facilitate focus groups to gather information with which to write bespoke case studies that precisely reflect the culture and work environment of the participants.
Feedback is based upon peer review using a Boulden assessment checklist. Completing the assessment checklist is not only valuable to the people involved in a given case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up an outstanding communicator.
All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.
Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877