Tel: 0844 394 8877

Boulden Management Consultants

Leadership Capabilty  >  Half-Day Courses

Effective Feedback and Coaching

Workshop in effective feedback coaching

Learn to give and receive, high value, high impact feedback

Half Day Course

Course Brochure Download
Feedback and coaching brochure
  • Learn to motivate employees by providing good quality feedback
  • Deliver difficult messages clearly and courteously
  • Create opportunities for coaching and development


The workshop begins by covering the rationale for giving feedback (both positive and constructive) before going on to consider the ‘golden rules’, or fundamental principles of good feedback. We next look at feedback methods that motivate employees to improve their performance. By the end of the course participants will have greatly increased their self-confidence when giving feedback or coaching and will understand how to tailor their remarks in light of their people’s feedback preferences.

Learning objectives

By attending this highly interactive and practical half-day course you will:

  • Master powerful techniques for praising good performance
  • Discover a simple, yet elegant, five-step process for constructive feedback
  • Acquire strategies for developing employees by using ‘facilitative feedback’
  • Learn how to tailor the messages to take account of people’s individual feedback preferences
  • Grasp some methods for running effective coaching sessions

Who should attend the programme?

This course is for all Executives, Managers and Team Leaders who wish to improve their ability to give good quality feedback and so motivate their staff more effectively.



Characteristics of effective feedback

Reviewing the qualities that are important in making sure that feedback is effective in motivating people to keep up their good work and/or improve their performance.

  • Why give feedback?
  • The principles of effective feedback
  • Barriers to giving feedback

Exercise: overcoming barriers to feedback

Feedback and coaching techniques

Mastering a set of techniques for (i) praising good performance, (ii) explaining to the employee that there is something that you would like them to improve upon and (iii) guiding an employee to recognise an area where they need development.

  • The two stage positive feedback technique
  • The advantages of a Pull v’s a Push technique
  • Constructive Feedback Technique
  • Facilitative Feedback Technique for effective coaching

Exercise: feedback case studies and role-plays

Tailoring your feedback

Appreciating how to tailor your feedback to account for individual preferences and cultural differences.

  • Cultural differences analysis
  • Work style preferences
  • The golden rule of feedback (do unto others as you would have them do unto you)

Exercise: assessing preferences

How to receive feedback

Knowing how to take feedback on board when someone is giving you guidance.

  • Being receptive
  • Acknowledging the information
  • Taking action

Exercise: thinking about how to absorb feedback

How to request feedback

How to ask for feedback from managers and peers.

  • Using ‘formal’ channels
  • The Stop, Start, Continue format
  • Making an elegant approach when asking for feedback
  • Showing that you’ve listened

Exercise: role playing asking a colleague for feedback

Remote feedback

Gaining an insight as to how to structure and conduct an effective coaching session.

  • What is coaching?
  • An overview of the GROW model
  • The GROW model questions
  • Coaching in action

Exercise: running a coaching session



Feedback is based upon peer review using Boulden assessment checklists. Completing the assessment checklists is not only valuable to the people involved in a given role play or case study, it also helps those completing them to gain an in-depth understanding of the building blocks that make up effective feedback techniques.

Remote Training

All of our workshops can be delivered as Remote Training via e-learning modules plus Zoom based virtual workshops. Please see our Virtual Training page for more information.


Further information on this course is available by contacting
Boulden Management Consultants:
via our Contact form
Tel: 0844 394 8877