A problem occurs any time that you are faced with a situation where the action that should be taken is uncertain or unclear. This might happen on a grand scale, as when deciding a business strategy or choosing a particular technology to pursue, alternatively it might occur at a lower level e.g. when dealing with a complaint, a tardy employee or equipment failure. Defined this way it is clear that problems, challenges and issues are our constant companions through life so it pays to find out how to deal with them in the most effective and efficient manner possible.
BMC offers courses for (a) dealing with problems in a stress free way (b) working through issues in a methodical and timely manner (c) leading problem solving teams and (d) developing creativity.
Problem
Solving course outline
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